BFCollection Support

Here you will find answers to questions pertaining to access trouble, billing inquiries, membership cancellation, or anything else regarding your membership to Below is a list of frequently asked questions - click on the question pertaining to your issue for a full explanation. If you need help that we don't cover in our Member Support Center, please e-mail for additional support. Please include your order number/subcription ID or your username & password.

I lost my username and password

You can email us directly at Please include the e-mail address you signed up with.

How do I watch/download a movie?

All movies are in a .WMV file format, which is a Windows Media Player Format. Mac user must have OSX and Windows media player 9 for Mac.

To watch a movie go to the album on the site and select the movie you want to watch. Click the movie link and you will get a pop up window where you will be prompted for your username and password. Enter your username and password and click "Ok". Windows Media Player will now automatically open and the movie will begin playing.

To download a movie to your computer, right click on the movie link. Select "Save Target As". Choose where on your computer you want to save the file and click "Save". The movie will now download.

How do I download a photoset and unzip it after I downloaded it?

.zip is a file format for compressing files for easy storage and downloading. All photosets in our sites are available in a zip format for your convenience. At the bottom of each photoset page is a link to that page's zip file.

To download the zip - click the link and you will get a pop up window where you will select "save". Choose where on your computer you want to save the file and click "Save". The file will now download.

Once the download is complete select "open" from the pop up box. Winzip will now open, click "I Agree". You will now see all the image names in winzip. Select all the files and click on "Extract". Choose where on your computer you want to save the file and click "Extract". Now the image files have been saved to your computer.

How do I get the feeds and streams to work?

We do not run the sites offered in our feeds and streams section. They are an added bonus we provide for you and are not guaranteed as part of your membership. Each site uses their own various methods to verify you are coming from us. Pop-up blockers and their anonymity products block this referring information. Please make sure to deactivate any virus software you may have such as Norton Anti-Virus or MacAfee Anti-Virus. This should solve the problem. If you are using IE6 please reduce your security and privacy features to allow cookies and or deactivate any firewall or pop up blocking software you may have installed.

I want to see more of a specific model, how do I find her in the site?

All of our models are listed alphabetically in the Model Index.

To search for a specific model, type her name or part of her name directly in the search box and click "Search". All models with that name will appear with a thumbnail image below the search box. When you find the model you are searching for, click on the name or picture and you will go to a list of every set that model appears in. NOTE: If you type in a partial name you will get all models who's name start with those letters. For example, if you type in "jen" you will get all models named Jen, Jenn, Jenna, Jenni, Jennifer, Jenny... You can also browse the Model Index by clicking on the letter the models name begins with and browse thru all models starting with that letter.

What do I do if I need to change my credit card on file?

Please e-mail us at, or you can call our toll free number and ask a customer service rep to assist you with this. That number is 800-619-6131.

How do I update my e-mail address on file?

You can e-mail us directly at Please include the e-mail address you signed up with, your username and/or your order number/subscription ID.

Why do I see 2 charges on my online credit card statement?

Once you have signed up for an account and before your credit card will be charged, our bank does a pre-authorization on the account. This is for your protection. It will verify all the information you gave us is accurate with your bank's information. This pre-authorization may appear as a full charge on your online statement but will not in fact charge your account. In most cases this pre-authorization will disappear within a week. If you still have 2 charges on your physical statement when you receive it, please contact us at and we will look into the matter.

Who is EENT Inc.?

EENT, Inc. is the company that owns

Will my personal information be shared with others?

We respect your privacy and will not sell, loan, rent, trade or give away your name, e-mail address or any other personal information to any third party. For more imformation on this issue please refer to our Privacy Policy.

Is this site complainant with all govt' regulation? abides by all laws and compliance issues set forth by the US gov't. For more imformation on this issue please refer to our 18 U.S.C. 2257 Statement.

What are the terms and conditions of my membership?

By becoming a member of EENT Inc's service, you become a Subscriber and agree to be bound by the terms and conditions of the agreement. For more imformation on this issue please refer to our Terms and Conditions.

How long will my membership last?

All memberships automatically renew untill cancelled. A 1 month subscription with rebill every 31 days and a 3 month subscrtipion will rebill every 91 days.

How do I cancel my membership?

All memberships automatically renew untill cancelled. You can cancel your membership at anytime by simply filling out our online cancellation form. Please cancel your membership at least 2 days prior to the scheduled automatic renewal date.

What is my order/membership transaction number?

You order number is an 8 digit number located on your order confirmation e-mail. You can find this number in the subject line of the e-mail, as well as in the body of the e-mail. In the e-mail it is refered to as "Your order identification number" or your "Subscription ID:".

How do I become an advertiser for is always looking for new partners and affiliates. For more imformation on this subject please refer to our affiliate program (XXXRewards).